Zune Software Prevents It From Charging

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Recently a friend ran in to a very frustrating problem. The battery in his Zune mp3 player had gone completely dead. When he plugged it in to his computer to charge, the Zune software would try to sync the Zune with the computer and one the syncing started, the Zune would turn off because of the low battery. Unfortunately, one the Zune was off, the battery would charge a little and the Zune would turn on, the syncing would start and then it would shut off again. After an hour of this, he called me because he was worried that constantly turning on and off his Zune could damage it. I told him that the Zune was fine and that all he had to do was look through the Zune software settings and turning off the setting that automatically starts syncing.

Check for updates for your Zune - Click to enlarge -  CaseyTech

Once the auto-sync setting was turned off I informed my friend that that feature was one only on older versions of the Zune software and that he should update to the latest version to get lots of new features. After he connected to the internet (dial-up was why the auto update didn’t work.) I had him unplug his Zune, launch the Zune software, click settings, general and then the check for updates button. After the update was complete, he plugged in his Zune and let it get to a full charge, then he reconnected to the internet and launched the Zune software. Next he clicked settings, device and device update. Once the Zune was all up to date. there were no more charging problems.

Have you had any frustrating problems with your mp3 player or music management software? Tell us about it by leaving a comment!

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